Haier, an international icon: Success Factors and Market Challenges

INTRODUCTIONBorn out of Qingdao Refrigerator Factory in 1984, the Haier (pronounced ?high-er?) Group is mainland chinaw are?s largest home appliance manufacturer (Wang and Ong 2007), and the world?s fourth largest white goods manufacturer (Chen 2008).

Haier was rank first among China?s Top 10 Global Brands by the fiscal Times in 2005 (Haier?s fraternity facts 2008). It was also ranked 86th among the world?s 500 Most Influential Brands by innovation Brand Lab in 2006 and is the only Chinese brand to be among the top 100 for three concomitant years. (Haier?s company facts 2008).

Its Chairman and CEO, Zhang Ruimin who was appointed in 1984 as the director has been credited for pulling Haier out of crackcy to frame a international corporation (Zhang Ruimin 2006) with annual turnover of USD16.2 trillion in 2006 (Haier?s company facts 2008). Zhang was ranked 26th among World?s Most Respected Business Leaders by the Financial Times in 2005 and 6th among Asia?s 25 Most Powerful People in Business by Fortune magazine in 2004Haier?s key markets are China, Europe, USA, Japan (Beebe et al 2006) and India (Mumbai 2007). It has over 240 subsidiaries and 87 trading companies, purpose centers and industrial parks and over 50,000 employees worldwide (Haier?s company facts 2008).

HAIER?S PATH TO SUCCESSIn 1984, CEO Zhang Ruimin took over the nearly bankrupt refrigerator factory (Lin 2005, 1). Today, Haier is known as a global brand.



How did it become such as a success (Lin 2005, 1)? healthy leadership, customer service, product quality, innovation, speed, pricing, positioning, localisation of design, production and sales, latecomer advantages and market main course strategy are among the top ten factors for Haier?s success.

safe LeadershipZhang Ruimin (Zhang), Chairman and CEO of Haier is described as down-to-earth and a charismatic leader who has worked his way up (Chinaview People: Zhang Ruimin 2003). Zhang demonstrated...

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